Free People, the boho-inspired fashion brand owned by URBN (the company behind Urban Outfitters and Anthropologie), sells physical gift cards and eGift cards. Here’s how to see what’s left on yours and spend it online or in store.
Table of Contents
How to check your Free People gift card balance
According to Free People’s gift card help page, you can check your balance:
- Online: on the gift card information page in the Help section of freepeople.com. Enter the card number and PIN.
- By phone: call (800) 920-5656.
- In store: at any Free People store location.
How to use a Free People gift card online
- Add items to your bag and go to checkout.
- On the Payment page, select Use a Free People Gift Card.
- Enter your gift card number and PIN to apply the funds.
- If your order costs more than the card balance, pay the rest with another payment method.
The same steps work for Free People eGift cards and merchandise cards issued in U.S. dollars.
Using your card in store
Hand the card to the sales associate at checkout. Free People stores in the U.S. accept gift cards issued in U.S. dollars.
Country matters
Free People gift cards are tied to the currency they were bought in. Cards issued in pounds, for example, are redeemable on the UK Free People site and in UK Free People stores. If you received a card from abroad, check which country it was issued in before you shop.
Lost or stolen cards
Free People treats its gift cards as bearer documents, which means whoever holds the card can use it. Free People says it can’t reissue gift cards that have been lost or stolen, so:
- Store the card somewhere safe, or take a photo of the number and PIN and keep it private.
- Use the balance sooner rather than later.
- Keep the purchase receipt or eGift email.
Is a Free People gift card the same as Free People Movement?
FP Movement is Free People’s activewear line, sold through Free People. Check the Free People help pages if you plan to use your card on FP Movement products.
Keep your gift card balance safe
- Only check your balance on the official website, app or receipt. Search results and pop-up ads sometimes lead to look-alike “balance checker” pages that copy your card number and PIN and drain the card.
- Never read your card number or PIN to someone who calls, texts or emails you. The FTC warns that anyone who demands payment in gift cards is a scammer.
- Keep the receipt until the card is used up. It proves the card was activated and helps if the balance looks wrong.
- Inspect physical cards before you buy them. If the PIN area has been scratched or the packaging looks resealed, choose a different card.
FAQ
Can I use a Free People gift card at Urban Outfitters or Anthropologie?
Gift cards are generally only valid at the brand that issued them. Use your Free People card at Free People.
Can I return items bought with a gift card?
Refunds for gift card purchases usually go back to a gift card. Check Free People’s current return policy.
Is there a fee to check my balance?
No, checking your balance online, by phone or in store is free.